Is human customer service dead?
For the big global brands, this is a *heck* yes. For consumers, it's a nightmare. It seems bots have been around for several years now, and it's hard to say...
I asked AI...
What does the year 2100 look like?
DIGITAL DIARY
For the big global brands, this is a *heck* yes. For consumers, it's a nightmare. It seems bots have been around for several years now, and it's hard to say...
With 15+ years working in digital industry, I've witnessed the emergence and takeover of e-commerce over the physical retail industry. It seems the next, much larger wave is AI, and the...